Contact the Editor About a Correction
Corrections, disputed figures and source requests about any of the 6 pages here go to the editorial desk. A dispute settles fastest when it names a figure and the page of WinOui that prints it, such as the €10 minimum deposit or the x30 wagering on the first-deposit bonus. This desk is not the casino and cannot see or change any account.
How to Reach the Editor
Email is the only channel the desk runs. Write to editor@winouicasino-avis.com. Say which page and which sentence you mean, link the source you believe is right, and give the date you read it.
A message with a source is answered first. A figure with a linked source can be set beside the casino's page and settled in one sitting.
- Handles
- Corrections, disputed figures, source requests
- Does not handle
- Casino accounts, deposits, withdrawals, bonuses
- Pages covered
- 6 since
- Evidence accepted
- A page of the casino, a dated archive copy, a public document
Four Details That Settle a Correction
A message with all four can be decided in one reply.
- The page URL and the exact sentence, table cell or figure you dispute.
- The casino page or public document that shows the correct value.
- The date you read it: the casino's terms change on 14 days' notice, so the date is part of the evidence.
- Whether the reply should name you or not.
What Happens After You Write
The person who wrote the sentence reads the message and checks it against the source. An accepted correction changes the sentence and moves the update date under the byline. A rejected one changes nothing, and the reply says which document would have changed it.
Where two pages of the casino give two values, as its general terms and its VIP page do on the number of withdrawals per week, the page quotes each one with the page it comes from.
Problems Only the Casino Can Solve
This desk holds no casino account, so it cannot release a withdrawal, restore a bonus, speed up an identity check or reverse a decision. Those go to WinOui. Its pages give support by email at support@winoui.com and by live chat from 10:00 to 22:00 CET, seven days a week.
If support does not settle it, the casino's dispute page describes the next steps: its official complaint form, then an independent ADR provider at disputes@egis-adr.com, free of charge, whose decision is final and binding. The casino says it answers responsible-gaming complaints within 5 business days and other complaints within 4 weeks.
| Your problem | Where it goes |
|---|---|
| A figure on this site looks wrong | This desk, with the four details above |
| A withdrawal, bonus or document check | The casino's support, by email or live chat |
| A complaint still open after support | The casino's complaint form, then its ADR provider |
| Gambling is causing harm | A support service listed on the responsible gambling page |
Words the Desk Uses in Replies
- Correction
- A change to a printed figure or sentence, made because a document a reader can open says something different.
- Source
- A page of the casino, a dated archive copy or a public document, recorded with the date it was read.
- Stated figure
- A value quoted as the casino prints it, with the casino named as its source.
- Disagreement
- Two official pages stating different values, shown side by side rather than averaged.
If Gambling Is Causing Harm
A support service is a better first call than this desk. The responsible gambling page lists free international help and the limit and self-exclusion tools WinOui says it offers.
Recap: What to Send and Where
A wrong figure on this site comes here, with the page, the sentence, the source and the date. Anything about your money or your account goes to the casino, and then to its dispute route. Read how we test a casino first, because it lists which documents count.
Deposits and identity checks happen on the casino's own site, never on this one.
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